12 Steps to Selecting an Insurance Agent
Many people say they are interested
in forming a long-term relationship with a trusted financial risk
manager. So, it's not surprising that three out of four insurance
consumers say they use an agent when purchasing
insurance for their car or home.
Most people also say they have more
confidence in their insurance agent than any other type of financial
professional, the survey revealed. That's because many people put
a lot of effort into finding the right agent. And, they should. This
person will be charged with protecting your most valuable personal
assets.
So, where do you begin if you're looking for an agent?
You should be aware of a number of ways to ensure that
you can trust your agent's advise.
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Is the insurance professional a licensed agent?
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Ask how many and what companies the agent represents.
If an agent represents a number of insurance companies, he or she
has the ability to look for the best policy to fit your unique needs
and to find the best value for your money.
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How long has the agency been in business? How long
has the agent been associated with the agency?
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Has the agent earned any designations signifying
that he or she has received advanced training in the business of
insurance?
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Does the agency specialize in insuring a particular
type of business or a line of insurance? For instance, if you own
a farm, a classic car or a home business, does the agent have experience
in that area?
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Is the agency a full-service agency that can handle
all your needs including, home, auto, life, health and disability
coverages, as well as other types of insurance (for your boat, for
example).
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Who will handle your account on a daily basis? If
it is not the agent ask to meet the other person. Ask about his
or her background, length of service with the agency, etc.
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What are the agency's hours of operation? Can it
be reached after hours and how? How are claims handled when the
agency is closed?
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Ask how the agent perceives his or her role in
handling claims, how he or she tracks claims, and what role he or
she takes in helping to resolve claims disputes between the customer
and insurance company.
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Ask the agent if he or she will periodically review
your policies and shop your coverages around for you.
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Ask about the agent's involvement in the local
community. What organizations does he or she belong to; does he
or she serve on any local boards, participate in volunteer activities,
etc. An agent's active involvement in his community may translate
into a greater commitment to his or her customers.
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Is the agent a member of local, state or national
insurance trade organizations? Membership connotes professionalism
and a commitment to continuing education in the field of insurance.